3 Marketing Lessons from Orange Is The New Black

The hit Netflix series Orange is the New Black took the world by storm last year. This comedy-drama series is based off of Piper Kerman’s memoir on her experiences while imprisoned for a year, for a crime she committed ten years prior.

This past weekend, thousands of people traded in the summer sun for uninterrupted, full episode access to the second season of the show.  While eager hands were hitting the “next episode” button on the screen, none of them were wondering how this hit series tied in with marketing. Except for me.

While you sat there submerged in the “what would life be like behind bars,”  phenomenon, I unveiled what every small business owner can learn from this jail house series.

Without further adieu, here are the three marketing lessons we can learn from Orange is the New Black:

Keep your friends close and your enemies closer.

Imarketing-lessons-orange-new-blackt’s not rocket science – you need to know what your competitors are doing. Who are their ideal clients? How are they attracting your potential customers?

Not to be dramatic, but both in prison and in business, this can be life or death. If you want to ensure that your business thrives, conducting a competitors’ audit is a great way to discover who you are competing with, and how you can use that information to leverage your success.

This service will cost you, but believe me, if you use this information to your advantage, it will be worth every penny.

Keep your business running when you’re “locked up.”

If you haven’t been convinced before, emergency proofing your content is the best way to ensure your business keeps running while you aren’t able to be present. In OITNB, this sadly falls by the wayside and the main character loses a big business opportunity.

Make sure you don’t do the same, by having the following in place:

– Creating an editorial calendar in a project management site, like Basecamp or Podio. This will keep all of your tasks in one place, and help other team members pick up where you left off, if needed.

– Scheduling your email marketing and creating autoresponders – Mailchimp and Aweber both offer scheduling options.

– Scheduling your social media – I recommend using BufferApp for day to day scheduling, and Hootsuite for promotional tweet scheduling.

– Create your content in batches –  Choose one or two days per month to dedicate to your content creation. This can be your social media, blog posts, or any upcoming promotional work that needs to be done. Once created, it is easy to schedule it out using the resources mentioned above.

And last but not least…

Have a strong voice

marketing-lessons-strong-voiceIn most cases on OITNB, the inmates need to have a strong voice, defend themselves, and stick to their word.

No matter what you’re selling or how you are selling it, confidence and consistency are king. Your voice needs to reach your target market, make an impact, and be uniform offline and online.

The best way to ensure your voice is streamlined, is hiring a marketing team to handle all aspects of your brand. Whether this is outsourced or in house, having one team spreading your voice keeps your message powerful, and will attract your ideal customers.

Now it’s your turn

What do you think we can all learn from Orange is The New Black? Which marketing tip do you find to be most important? Comment here or tweet your thoughts to Fingerprint Marketing.

Erika Jordan is a social media strategist who helps women entrepreneurs  Lose The Suit – ditch the stuffy corporate jargon by creating simple, fun and highly effective strategies to create valuable connections online. She is a valued member of the Fingerprint Marketing team, as well as Head Boss Lady over at Hey Boss Lady, LLC.

Addressing the Most Frequent Review Objections

Q: But I do have the most reviews overall! Why should I work to get 2 reviews a week when I have 300 more than my next closest competitor?

A: Because those 300 extra reviews likely happened over 5 years. Google doesn’t care. Google cares about which business is actively engaging now. Think of it this way: In a town with two bakeries, would you trust the one that was popular in 2018 or the one that has fresh 4.8-star reviews from yesterday?

Q: How can I automation reviews without looking “spammy” or robotic?

A: The key is timing and personalization. An email sent 4 days later is spam. An email triggered 24 hours later by their POS interaction, referencing their specific visit, and saying, “We love seeing you!” feels like a personalized follow-up. Keep your request language human and humble: “We’re a local business that thrives on honest feedback…” rather than “GIVE US 5 STARS!”

Q: Will getting a 4.1-star review on my 90-day rolling average hurt me more than helpful old 5-star reviews?

A: This is nuanced. A single, recent 4.1 review won’t “tank” you, as your overall (though less-weighted) average is still high. However, if your last 10 reviews in the 90-day window average to a 3.5, you will almost certainly drop in rankings, as Google sees you as a business that is currently underperforming, despite past success. This is why automation that triggers happy customers is critical.

Q: Is it true that Google filters “glowing” 5-star reviews as fake more than “authentic” average reviews?

A: No, that’s a myth. However, Google (and users) do look at patterns. Fifty identical, one-word “GREAT!” reviews left in two days will get flagged. A steady stream of slightly detailed (e.g., mentioning a specific employee or dish), varied (e.g., some detailed 4-star, some simple 5-star) reviews left consistently over weeks is the goal. Authenticity (a mix of opinions) does increase user trust, which improves conversion rate, but Google won’t penalize a legitimate string of recent 5-star acclaim.

Q: If the 90-day window is so critical, what happens if I go on vacation and get 0 reviews for two weeks?

A: This will absolutely create a “dip” in your ranking signals. While you won’t drop from #1 to #20 overnight, your competitors who continued to receive consistent feedback during those two weeks will gain algorithmic ground. This is the ultimate argument for automation. Your automation triggers reviews while you sleep, making your presence constant.

Q: My customers are mostly older/not tech-savvy. How can I possibly automate this or get them to leave a digital review?

A: This is a real challenge, but not insurmountable. Automation can adapt. Instead of automated SMS, use simplified technology: A physical table tablet at checkout that asks for email/phone, or a single-click “feedback” kiosk that opens a form (though this must be used carefully so it’s not a “captive review”). The most effective way is to pair automation (like the email) with a human script: Have staff hand them an appointment card with a QR code and say: “We love serving you! If you get an email from us tomorrow asking for feedback, we would truly value your perspective.”

Conclusion

The old playbook of gathering as many reviews as possible is dead. In 2026, dominance on Google Maps belongs to the businesses that have integrated review generation into their operational DNA.

Success in local SEO now requires prioritizing Review Velocity over total quantity. It demands recognizing the overwhelming influence of the current 90-Day Window. By naturally automating your review acquisition—from post-appointment emails to SMS triggers at point-of-sale—you are ensuring a sustainable, steady stream of feedback that proves to Google and customers alike that your business is vibrant, reliable, and relevant today.

Stop focusing on the count. Start focusing on the flow.

Want us to help you grow your reviews consistently? Let’s Chat!

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