5 Ways to Keep People on Your Website

Our days are spent in the virtual world. In fact, on average we spend about 29 hours a month online. Can you guess what site has the most visits? Google! If your business has a website, one of your goals should be boosting your search engine optimization. The better your SEO, the higher chance YOUR company will show up on Google’s first page (because who really goes past the first page anyway?) One way to improve your search engine rankings is to improve your bounce rate.

Bounce rate is the measure of time it takes before someone decides to leave your page. You have only about 8 seconds to grab your readers’ attention before they ‘bounce’. As you can see, that is not a lot of time.

Hang out or bounce? Here’s a couple things you can do to make sure people stay on your site. (Click to Tweet!)

1. Keep your website design clean and simple. To help keep potential clients and consumers on your page, make sure your website’s design is not cluttered and hard to navigate. Let it speak your brand, and be clear and concise in what your site and business is all about. You also want to keep it updated. Coca Cola does a great job at nailing these points. They have a hip clean design and their social media links are easy to access.

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2. Speaking of social media, your links need to be clear and prominent. Love her or hate her, Lady Gaga is a social media genius. Her tweets are streamed live onto her site, and all her social media avenues are prominent. Your social media sites are a great way to market yourself. To leave an even stronger impression, make sure to link back to your website from your social media pages.

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3. Don’t forget your phone number! Surprisingly, a lot of websites tend to forget to add their contact information…. including their phone number! We are living in a world with instant gratification, and that includes picking up the phone and contacting someone directly. If your phone number and email are not on your site, you could potentially be losing clients. Have all the contact info on your site and a link to your phone number so users can touch the number and call you from their phone. Taco Bell does a nice job of this.

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4. Have a navigation bar that works! Your logo should be on every page on your website (why wouldn’t you want to give your logo lots of love!?) Your logo should also have a link to take you back to your home page. There is nothing more frustrating than trying to navigate your way through a website. Apple is a great example on having a reliable navigation bar which stays consistent throughout their site. The logo takes you back to the home page with just one click.

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5. Have a Call to Action. A great call to action for your business should be located right on the home page. This is where you showcase your product and should have a quick summary to get people to take the next step of making a purchase. ATT  offers a deal right on the landing page, so while you may be jumping on their page to pay a bill or get technical support, you’re greeted with an offer (score!)

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We’d be happy to take a peek at your website to make sure you are optimizing the time your potential clients stay on your site. Email, call or click to tap us for more information. Catch us, of course, at https://fingerprintmarketing.com, Twitter or Facebook.

 

 

Addressing the Most Frequent Review Objections

Q: But I do have the most reviews overall! Why should I work to get 2 reviews a week when I have 300 more than my next closest competitor?

A: Because those 300 extra reviews likely happened over 5 years. Google doesn’t care. Google cares about which business is actively engaging now. Think of it this way: In a town with two bakeries, would you trust the one that was popular in 2018 or the one that has fresh 4.8-star reviews from yesterday?

Q: How can I automation reviews without looking “spammy” or robotic?

A: The key is timing and personalization. An email sent 4 days later is spam. An email triggered 24 hours later by their POS interaction, referencing their specific visit, and saying, “We love seeing you!” feels like a personalized follow-up. Keep your request language human and humble: “We’re a local business that thrives on honest feedback…” rather than “GIVE US 5 STARS!”

Q: Will getting a 4.1-star review on my 90-day rolling average hurt me more than helpful old 5-star reviews?

A: This is nuanced. A single, recent 4.1 review won’t “tank” you, as your overall (though less-weighted) average is still high. However, if your last 10 reviews in the 90-day window average to a 3.5, you will almost certainly drop in rankings, as Google sees you as a business that is currently underperforming, despite past success. This is why automation that triggers happy customers is critical.

Q: Is it true that Google filters “glowing” 5-star reviews as fake more than “authentic” average reviews?

A: No, that’s a myth. However, Google (and users) do look at patterns. Fifty identical, one-word “GREAT!” reviews left in two days will get flagged. A steady stream of slightly detailed (e.g., mentioning a specific employee or dish), varied (e.g., some detailed 4-star, some simple 5-star) reviews left consistently over weeks is the goal. Authenticity (a mix of opinions) does increase user trust, which improves conversion rate, but Google won’t penalize a legitimate string of recent 5-star acclaim.

Q: If the 90-day window is so critical, what happens if I go on vacation and get 0 reviews for two weeks?

A: This will absolutely create a “dip” in your ranking signals. While you won’t drop from #1 to #20 overnight, your competitors who continued to receive consistent feedback during those two weeks will gain algorithmic ground. This is the ultimate argument for automation. Your automation triggers reviews while you sleep, making your presence constant.

Q: My customers are mostly older/not tech-savvy. How can I possibly automate this or get them to leave a digital review?

A: This is a real challenge, but not insurmountable. Automation can adapt. Instead of automated SMS, use simplified technology: A physical table tablet at checkout that asks for email/phone, or a single-click “feedback” kiosk that opens a form (though this must be used carefully so it’s not a “captive review”). The most effective way is to pair automation (like the email) with a human script: Have staff hand them an appointment card with a QR code and say: “We love serving you! If you get an email from us tomorrow asking for feedback, we would truly value your perspective.”

Conclusion

The old playbook of gathering as many reviews as possible is dead. In 2026, dominance on Google Maps belongs to the businesses that have integrated review generation into their operational DNA.

Success in local SEO now requires prioritizing Review Velocity over total quantity. It demands recognizing the overwhelming influence of the current 90-Day Window. By naturally automating your review acquisition—from post-appointment emails to SMS triggers at point-of-sale—you are ensuring a sustainable, steady stream of feedback that proves to Google and customers alike that your business is vibrant, reliable, and relevant today.

Stop focusing on the count. Start focusing on the flow.

Want us to help you grow your reviews consistently? Let’s Chat!

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