Guest Blogger Cheryl Johnston: What does a Penguin have to do with Your Website?

Hopefully nothing!  But you need to be aware of ongoing Google efforts to improve their search algorithms because it could affect your SERPs (search engine ranking positions).

Last year, it was actually a Panda that caused some websites to lose significant organic traffic.  Google’s Panda algorithm and subsequent updates were developed to focus on the impact of “on-site” search factors.  Primary SEO considerations from these algorithm changes included:

Duplicate Content – If your site has wording that can be found elsewhere on the internet, Google assumes your “expertise” is not unique.  Penalty!  I like to use Copyscape.com to check for duplicate content when I’m evaluating a website.

Thin Content – Google considers unique, rich quality content to equate to relevance in the search.  You can check their take on this here. Thin content = Penalty!

Ads/Affiliates – Some sites load up on affiliate ads to create a revenue stream.  Too many of these or ads that aren’t relevant to the content of the site – Penalty!

Page Load – Believe it or not, the time it takes for your website to load is considered a valuable factor to Google relative to the user experience.  Here’s a quick resource to determine your website load time.  If it takes longer than 2 seconds, Penalty!

Link Profile – Adding links for the sake of quantity is being devalued.  SEO practices such as article submissions, weak PR releases, reciprocal links and repetitive anchor text use are not as successful for SEO as in the past.  A few good quality links of a variety are now better than a large quantity.  Lots of low quality links – Penalty!

This year, Google introduced the Penguin algorithm changes.  The focus here is projected to be primarily relative to “off-site” search factors.  So far, the impact has been minimal to most websites.  However, discussions on the SEO blogs indicate a potentially major impact coming very soon.  And the key emphasis appears to be sites that have a high volume of low-quality links.  When the update takes place (and it won’t be announced), one way to see if you’ve been affected is to check your Analytics.  Click on Traffic Sources, then Sources, then Search, then Organic.  If you see a serious drop in visits, you may have been affected by the Penguin.

All that said, the best practices trend today for SEO involves Content Marketing.  Quality content is essential in helping you achieve credibility for ranking.  This includes blogs and guest blogging, Social Media contributions (Q&A sites, postings, etc. that have a good chance of being shared), changing up content on your website, news-worthy quality press releases, use of anchor text links, etc. Strive for engagement and creativity. It’s a longer-term approach and commitment, but will help you to remain at the top of your game (or should I say ranking?)!

Cheryl Johnston is the President of Net Valued Marketing and works closely with Fingerprint Marketing relative to SEO and PPC for their clients. 

Addressing the Most Frequent Review Objections

Q: But I do have the most reviews overall! Why should I work to get 2 reviews a week when I have 300 more than my next closest competitor?

A: Because those 300 extra reviews likely happened over 5 years. Google doesn’t care. Google cares about which business is actively engaging now. Think of it this way: In a town with two bakeries, would you trust the one that was popular in 2018 or the one that has fresh 4.8-star reviews from yesterday?

Q: How can I automation reviews without looking “spammy” or robotic?

A: The key is timing and personalization. An email sent 4 days later is spam. An email triggered 24 hours later by their POS interaction, referencing their specific visit, and saying, “We love seeing you!” feels like a personalized follow-up. Keep your request language human and humble: “We’re a local business that thrives on honest feedback…” rather than “GIVE US 5 STARS!”

Q: Will getting a 4.1-star review on my 90-day rolling average hurt me more than helpful old 5-star reviews?

A: This is nuanced. A single, recent 4.1 review won’t “tank” you, as your overall (though less-weighted) average is still high. However, if your last 10 reviews in the 90-day window average to a 3.5, you will almost certainly drop in rankings, as Google sees you as a business that is currently underperforming, despite past success. This is why automation that triggers happy customers is critical.

Q: Is it true that Google filters “glowing” 5-star reviews as fake more than “authentic” average reviews?

A: No, that’s a myth. However, Google (and users) do look at patterns. Fifty identical, one-word “GREAT!” reviews left in two days will get flagged. A steady stream of slightly detailed (e.g., mentioning a specific employee or dish), varied (e.g., some detailed 4-star, some simple 5-star) reviews left consistently over weeks is the goal. Authenticity (a mix of opinions) does increase user trust, which improves conversion rate, but Google won’t penalize a legitimate string of recent 5-star acclaim.

Q: If the 90-day window is so critical, what happens if I go on vacation and get 0 reviews for two weeks?

A: This will absolutely create a “dip” in your ranking signals. While you won’t drop from #1 to #20 overnight, your competitors who continued to receive consistent feedback during those two weeks will gain algorithmic ground. This is the ultimate argument for automation. Your automation triggers reviews while you sleep, making your presence constant.

Q: My customers are mostly older/not tech-savvy. How can I possibly automate this or get them to leave a digital review?

A: This is a real challenge, but not insurmountable. Automation can adapt. Instead of automated SMS, use simplified technology: A physical table tablet at checkout that asks for email/phone, or a single-click “feedback” kiosk that opens a form (though this must be used carefully so it’s not a “captive review”). The most effective way is to pair automation (like the email) with a human script: Have staff hand them an appointment card with a QR code and say: “We love serving you! If you get an email from us tomorrow asking for feedback, we would truly value your perspective.”

Conclusion

The old playbook of gathering as many reviews as possible is dead. In 2026, dominance on Google Maps belongs to the businesses that have integrated review generation into their operational DNA.

Success in local SEO now requires prioritizing Review Velocity over total quantity. It demands recognizing the overwhelming influence of the current 90-Day Window. By naturally automating your review acquisition—from post-appointment emails to SMS triggers at point-of-sale—you are ensuring a sustainable, steady stream of feedback that proves to Google and customers alike that your business is vibrant, reliable, and relevant today.

Stop focusing on the count. Start focusing on the flow.

Want us to help you grow your reviews consistently? Let’s Chat!

Join over 5,000 Marketing Minute subscribers who receive weekly videos and tips on how to step up your marketing game

  • This field is for validation purposes and should be left unchanged.

We’ll never share your information – Pia Larson