People buy products and services from people they know, like and trust. How do you further this “Know-Like-Trust” factor in your business relationships? Images are tied to our emotions in powerful ways, so strategically using your logo and brand identity materials (business cards, letterhead, brochures, website, etc.) to enforce this connection is a great idea.
A brand identity set contains many of the attributes that contributes to the “Know-Like-Trust” factor, in the following ways:
Know — A creatively designed set of materials will make you stand out in your field. Symbolically designed materials, where the graphics are designed to communicate and tell your story, can lead to the prospect feeling that they understand who you are and what you do, helping them to form a connection with you and your business. This contributes to your memorability and breeds a feeling of familiarity. Through the consistent, repetitive use of a logo and the supporting visual elements in your marketing materials, people will feel as though they “know” you and your business, even if you have never met face-to-face.
Like — If you look at a business’s materials, and you like their look and feel, you would probably find it easier to like both the business owner and to like doing business with them, as well. A logo with an icon attached to your company name can also make your company seem more approachable, friendly and fun. It can even endear your company name to your potential clients. Cartoon logos are highly effective in this capacity, though not appropriate for all professions. You can also foster a feeling of compatibility through clear information in your designed materials—both in the type of information that you provide and the way that it’s laid out and presented. People like to read text that is straightforward and well written.
Trust — A high-quality, professionally printed brand identity kit can make you look capable, established, and enduring. Professional materials also impart an air of integrity to your business. If your materials look polished and put together, they lead people to believe that working with you will be similarly pleasant.
All of these factors compound to give you—and your business—greater credibility, which leads people to trust you with more and bigger projects, sales, or orders.