14 Lessons I’ve Learned in 14 Years of Business

Today is a special day. Exactly fourteen years ago, Fingerprint Marketing was launched! That means we are 83 dog years old today! 14 years ago, the number-one hit song in the U.S. was Irreplaceable by Beyoncé, which I feel is perfect as our clients are irreplaceable.

Did you know: The estimated number of babies born on 14th February 2007 is 374,195. That’s equivalent to 260 babies every minute, try to imagine if all of them are crying at the same time! We may have been a baby on this day but at least there was no crying! (Well not that anyone else heard!)

Fingerprint Marketing was not always smooth sailing, however, we learned lots of lessons along the journey in these past 14 years… here are just a few.

  1. Don’t be afraid to color outside the lines.

    The biggest reason I left Corporate to start my own business was that I was always asked to stay in my lane, follow the lead, follow protocol. Nothing brilliant came out of following the rules.

  2. You do NOT have to pay your dues.

    Only you determine how fast you get to your goals. Another reason I wanted to go out on my own 14 years ago is that I’m impatient. I wasn’t going to wait years to “climb the ladder” or “put in my time”. I saw the goal and worked hard to attain it quickly. You are the only one holding yourself back.

  3. Relationships are EVERYTHING.

    In good times and bad, it is the people that will keep you going. Employees, clients, vendors, partners, and cheerleaders. It is your biggest asset so be grateful, show your gratitude, and reward often.

  4. Know your numbers…even if you’re not a numbers person.

    Even if you hire someone to do this for you as we do, it is important to know them at all times so you know where you are and where you are headed.

  5. Good and done is better than perfect and still working on it.

    I’ve been wanting to launch our Podcast for over 1.5 years and I finally committed to just starting so I booked three interviews for next month and weeeeeeee…here we go. Come hell or high water, I’m pushing this out to the public.

  6. Not everyone needs to be your client.

    Decide early on who you want to work with so your life is joyous and easy rather than trying to fit prospects into your process.

  7. Have a process!

    You are the guide to your clients. If they don’t want to follow the process, they aren’t a good fit. Having a process will save you time, money, and headaches. Be clear on how your company does everything.

  8. Know your position in the market.

    This requires some hard work and reflection as competition is fierce. Naturally, YOU make a unique piece of your business but you need to expand on that to gain trust.

  9. Trust is the currency, not time or money.

    If you can establish trust with your prospects, clients, and vendors early and often, your life will be so much easier.

  10. Stop doing stuff you suck at and outsource or delegate.

    Something we tell our clients all the time but easy to forget yourself as a business owner. Yes, business owners are superhuman and can most likely do it all. Yes, you may not have the budget to outsource but what is the cost of doing something you hate or are bad at to your business?

  11. Conquer your calendar.

    Block times on your calendar for meetings, sales, working on the business, and planning. If you don’t schedule everything, you will end up spending all your days putting out fires and reacting to everyone’s emergency.

  12. Pick a marketing tactic for lead generation and be consistent.

    Trying a million new tactics at the same time is crazy-making. Pick something you enjoy so you will keep it up.

  13. Reconnect with your why often so you don’t burn out.

    I do this when I travel and step away from the business. It rejuvenates me and gets me back to what I love about my business.

  14. Have an attitude of service and the money will follow.

    How can I help is the first question I ask every client, every prospect. I am here to use my skills and offer my services to make your life better and if I focus on that, everything falls into place.

On this day in History:

  • 1753- Valentine’s Day
  • 1859- Oregon admitted as 33rd State
  • 1876- Alexander Graham Bell files an application for a patent on the telephone
  • 1912- Arizona becomes 48th state
  • 1918- USSR adopts New Style (Gregorian) calendar
  • 1921- Skeezix of “Gasoline Alley” discovered on Wallet’s doorstep
  • 1929- St Valentine’s Day Massacre in Chicago – 7 gangsters killed
  • 1950- Karl Jansky – the discoverer of cosmic radio sources – dies
  • 1954- Sen John Kennedy appears on Meet the Press
  • 1961- Element 103 – lawrencium – 1st produced in Berkeley California
  • 1962- Mrs. Kennedy gives TV audience a tour of the White House
  • 1972- John & Yoko guest host Mike Douglas Show for the entire week
  • 1972- USSR launches Luna 20; unmanned probe soft-lands on the moon – returns
  • 1980- US launches Solar Maximum Mission Observatory to study solar flares

Here is to another WONDERFUL 14 years. Imagine what our post will say then!

Cheers,
Pia Larson

Chief Imagination Officer

Addressing the Most Frequent Review Objections

Q: But I do have the most reviews overall! Why should I work to get 2 reviews a week when I have 300 more than my next closest competitor?

A: Because those 300 extra reviews likely happened over 5 years. Google doesn’t care. Google cares about which business is actively engaging now. Think of it this way: In a town with two bakeries, would you trust the one that was popular in 2018 or the one that has fresh 4.8-star reviews from yesterday?

Q: How can I automation reviews without looking “spammy” or robotic?

A: The key is timing and personalization. An email sent 4 days later is spam. An email triggered 24 hours later by their POS interaction, referencing their specific visit, and saying, “We love seeing you!” feels like a personalized follow-up. Keep your request language human and humble: “We’re a local business that thrives on honest feedback…” rather than “GIVE US 5 STARS!”

Q: Will getting a 4.1-star review on my 90-day rolling average hurt me more than helpful old 5-star reviews?

A: This is nuanced. A single, recent 4.1 review won’t “tank” you, as your overall (though less-weighted) average is still high. However, if your last 10 reviews in the 90-day window average to a 3.5, you will almost certainly drop in rankings, as Google sees you as a business that is currently underperforming, despite past success. This is why automation that triggers happy customers is critical.

Q: Is it true that Google filters “glowing” 5-star reviews as fake more than “authentic” average reviews?

A: No, that’s a myth. However, Google (and users) do look at patterns. Fifty identical, one-word “GREAT!” reviews left in two days will get flagged. A steady stream of slightly detailed (e.g., mentioning a specific employee or dish), varied (e.g., some detailed 4-star, some simple 5-star) reviews left consistently over weeks is the goal. Authenticity (a mix of opinions) does increase user trust, which improves conversion rate, but Google won’t penalize a legitimate string of recent 5-star acclaim.

Q: If the 90-day window is so critical, what happens if I go on vacation and get 0 reviews for two weeks?

A: This will absolutely create a “dip” in your ranking signals. While you won’t drop from #1 to #20 overnight, your competitors who continued to receive consistent feedback during those two weeks will gain algorithmic ground. This is the ultimate argument for automation. Your automation triggers reviews while you sleep, making your presence constant.

Q: My customers are mostly older/not tech-savvy. How can I possibly automate this or get them to leave a digital review?

A: This is a real challenge, but not insurmountable. Automation can adapt. Instead of automated SMS, use simplified technology: A physical table tablet at checkout that asks for email/phone, or a single-click “feedback” kiosk that opens a form (though this must be used carefully so it’s not a “captive review”). The most effective way is to pair automation (like the email) with a human script: Have staff hand them an appointment card with a QR code and say: “We love serving you! If you get an email from us tomorrow asking for feedback, we would truly value your perspective.”

Conclusion

The old playbook of gathering as many reviews as possible is dead. In 2026, dominance on Google Maps belongs to the businesses that have integrated review generation into their operational DNA.

Success in local SEO now requires prioritizing Review Velocity over total quantity. It demands recognizing the overwhelming influence of the current 90-Day Window. By naturally automating your review acquisition—from post-appointment emails to SMS triggers at point-of-sale—you are ensuring a sustainable, steady stream of feedback that proves to Google and customers alike that your business is vibrant, reliable, and relevant today.

Stop focusing on the count. Start focusing on the flow.

Want us to help you grow your reviews consistently? Let’s Chat!

Join over 5,000 Marketing Minute subscribers who receive weekly videos and tips on how to step up your marketing game

  • This field is for validation purposes and should be left unchanged.

We’ll never share your information – Pia Larson
SEO graphic 3

Get a FREE Google and AI Search Visibility Audit To See What You Need To Fix To RANK #1 on Google

AI-powered, only takes 60 seconds to get.

Audit your GBP settings and actions to get an optimization score.

Get a heatmap audit of how well you are currently ranking locally for top keywords.

Get a personalized action plan to improve your GBP and rankings for free.