PRIVACY POLICY

Effective Date: November 4, 2025
Last Updated: November 4, 2025
Company: Fingerprint Marketing LLC
Address: 6343 Hollywood Blvd, Sarasota, FL 34231
Phone: (941) 313-3999
Contact: [email protected]

1. INTRODUCTION

This Policy explains how Fingerprint Marketing LLC (“we,” “us,” “our”) collects, uses, discloses, and protects personal data in connection with our website, digital marketing, AI calling services, chatbot services, and A2P/10DLC messaging (collectively, the “Services”).

2. DATA WE COLLECT

2.1 Account & Contact Data. Name, organization, title, email, phone number, billing details, and service history.
2.2 Website & Device Data. IP address, device identifiers, browser type, pages visited, referrers, timestamps, cookies, pixels, and similar technologies.
2.3 Service & Interaction Data.

AI Calling: call audio/recordings, transcripts, caller IDs, durations, call outcomes, and diagnostics.
Chatbot: message content, interaction logs, session IDs, and usage analytics.
A2P/10DLC Messaging: phone numbers, message content, delivery receipts, carrier response/error codes, opt‑in/opt‑out timestamps and method, consent language displayed at capture, and frequency settings.
2.4 Third‑Party Sources. Partners, analytics providers, verification vendors, and publicly available sources.

3. PURPOSES OF PROCESSING

Provide, operate, and support the Services.
Authenticate users and prevent abuse.
Verify and document opt‑in consent and process opt‑out requests.
Deliver messages/calls, provide confirmations, receipts, and compliance logs.
Improve and train models and automate quality assurance, subject to confidentiality.
Billing, account management, and customer communications.
Legal compliance, dispute resolution, and enforcement of our Terms.

4. LEGAL BASES (WHERE GDPR/UK GDPR APPLIES)

We rely on one or more of: performance of a contract; legitimate interests in securing and improving the Services; compliance with legal obligations; and consent for certain marketing, cookies, or recordings.

5. A2P/10DLC COMPLIANCE DETAILS

5.1 Opt‑In Requirements. We support explicit, unbundled opt‑in. Opt‑in disclosures must identify the brand, state message purpose and frequency, include “Msg&Data rates may apply,” link to Terms and Privacy Policy, and include STOP/HELP instructions. Do not pre‑check consent boxes.
5.2 Opt‑Out Handling. We honor standard keywords (STOP, CANCEL, END, UNSUBSCRIBE, QUIT) and send a single confirmation. We maintain suppression lists and synchronize across systems to prevent further messaging to opted‑out numbers.
5.3 Help Handling. We respond to HELP with brand name, a brief program description, and a contact method.
5.4 Registration & Vetting. We may share brand and campaign metadata, sample messages, CTA URLs, and opt‑in screenshots with carriers, The Campaign Registry (TCR), and aggregators to enable delivery and compliance.
5.5 Prohibited Content. We block SHAFT and other forbidden categories and may suspend traffic that triggers carrier violations.

6. SHARING OF PERSONAL DATA

We share personal data with service providers such as cloud hosts, telecom carriers, A2P gateways, analytics, CRM, billing, identity verification vendors, and legal authorities where required. All vendors are bound by appropriate safeguards.

7. RETENTION

Consent & Opt‑Out Records: retained for at least 24 months after the last message or as required by law/carriers.
Interaction Data: retained up to 24 months unless you request earlier deletion or longer retention is legally required.
Billing & Contracts: retained as required by law.

8. INTERNATIONAL TRANSFERS

Where data is transferred internationally, we use appropriate safeguards such as Standard Contractual Clauses and data processing addenda.

9. SECURITY

We implement reasonable technical and organizational measures such as encryption, key management, role‑based access, logging, and vendor risk reviews. No method is 100% secure.

10. YOUR RIGHTS

Depending on your jurisdiction, you may request access, correction, deletion, restriction, portability, or object to processing, and withdraw consent where applicable. Contact [email protected] to exercise rights.

11. COOKIES & TRACKING

We use cookies, pixels, and similar tech for analytics, performance, and advertising. Manage preferences through your browser or site settings.

12. CHILDREN

Our Services are not directed to children under 13 (or the equivalent age as defined by local law). We do not knowingly collect such data.

13. CHANGES

We may update this Policy and will post the revised date. Material changes will be highlighted where appropriate.

14. CONTACT

Fingerprint Marketing LLC
6343 Hollywood Blvd, Sarasota, FL 34231
United States
(941) 313‑3999
[email protected]

APPENDIX B – REQUIRED A2P FORM/CTA OPT‑IN TEXT (COPY‑PASTE)

Consent Checkbox Text (unchecked by default):
“I agree to receive recurring SMS/MMS messages from Fingerprint Marketing about appointments, service updates, and promotions. Msg&Data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. See our Terms and Privacy Policy.”

Inline Notice near Phone Field:
“By entering your mobile number and clicking Submit, you consent to receive texts from Fingerprint Marketing at the number provided. Consent is not a condition of purchase.”

Welcome/Confirmation Message (first message after opt‑in):
“Fingerprint Marketing: Thanks for signing up. You’ll receive messages about appointments and updates. Reply STOP to opt out, HELP for help. Msg&Data rates may apply.”

HELP Auto‑Reply:
“Fingerprint Marketing: SMS program for updates and promos. For help email [email protected] or call (941) 313‑3999. Reply STOP to opt out.”

STOP Confirmation:
“Fingerprint Marketing: You’re opted out and will no longer receive messages. For help email [email protected]. Reply START to resubscribe.”

Recordkeeping to Capture in Your CRM/Form Logs:

Consent text presented
Timestamp, IP, user agent
Phone number entered
Checkbox value (unchecked/checked)
Double‑opt‑in code used (if enabled) and confirmation timestamp
Links to Terms and Privacy displayed at collection

SeaWind Aviation

18:58 14 May 25

We had Fingerprint design a new website for us approximately 7 years ago for and they have been exceptional to work with in designing the site, marketing services, as well as hosting. We appreciate their awesome customer service, knowledge, and their quick responsiveness to any changes we like to make to our website.

Response from the owner 14:26 15 May 25

Thank you so much for your kind words and the fantastic review! We're delighted to hear that you've appreciated our design, marketing, and hosting services over the years. Providing awesome customer service and quick responsiveness to your needs is always our priority.

Brittany McCormick

18:02 13 May 25

We've had a great experience working with Fingerprint Marketing! They always respond and make changes quickly, which makes everything smooth and stress-free. It’s clear they value their clients and take pride in delivering quality work. Highly recommend!

Response from the owner 18:23 13 May 25

Thank you so much for your kind words and recommendation, Brittany! We're delighted to hear that our prompt responses and commitment to quality have made your experience smooth and stress-free. Your satisfaction is incredibly important to us.

Nina

17:31 12 May 25

I have worked with Pia and her team for over 6 years now and received tremendous service and care for our website! Through COVID and other urgent needs, the team at Fingerprint provided quick updates to our website as requested, allowing us to promptly communicate travel advisories with our customers. Thank you all for the wonderful service, it is greatly appreciated!

Response from the owner 17:55 12 May 25

Thank you so much for your kind words, Nina! We're delighted to hear that the team has been able to support your website needs, especially during urgent times like COVID. Your appreciation means a lot to us, and we're here whenever you need further assistance.

Namir Moussa

15:37 04 Apr 25

I have worked with the fingerprint marketing team for about 9 months and we saw a consistent increase in website traffic. I would happily recommend them to anyone needing to improve their SEO!

Response from the owner 15:58 04 Apr 25

Thank you so much for your kind words, Namir! We're delighted to hear that you've experienced a consistent increase in website traffic. It's been a pleasure working with you, and we truly appreciate your recommendation.

FLAT IRON GRILL & IRON DUCK PRIVATE DINING

20:52 26 Mar 25

Pia and Nix were wonderful to work with! Really saw our vision on what we wanted in our website. Very professional and creative!

Response from the owner 14:22 27 Mar 25

Thank you so much! Looking forward to working on redesigning your two other restaurant websites and working with you again!

Cheryl Johnston

17:46 27 Feb 25

My client in the Seattle area needed a fresh logo/branding update along with a new web design that would be user-friendly and customer focused. Fingerprint hit the mark on all aspects! The new logo is colorful and representative of what my client wanted to convey about their product and service. The web design is showing great traffic and more importantly, increased leads. The process was very organized, managed well, within the budget and time needs. I highly recommend Fingerprint.

Response from the owner 18:54 27 Feb 25

Thanks for the shout out Cheryl! We love the results as well and so happy your client is blown away with the results!

Kai Roberts Fu

22:05 21 Feb 25

I love my website! My business is video production, which means I have a video-intensive website that needed to look great and load quickly. I asked many colleagues who they'd recommend to design this site, and several recommended Fingerprint Marketing (FPM) - including one of FPM's competitors, which is about the highest recommendation you can get. Pia and the FPM team designed a site that is, indeed, beautiful, functional, and fast-loading. AND, it's easy to update with their user-friendly back-end editing and ongoing support. THANK YOU, Fingerprint!

Response from the owner 19:38 07 Feb 20

Wow, high praise and we so appreciate you and Grant. Thank you!

Seattle Surface Cleaners

15:45 08 Nov 24

To Pia and the team,

We came to you with a unique challenge: How does a Seattle-based company offer services for an industry that still needs to be created?
For lack of a better term, I called it urban landscaping, which is defined as providing curb appeal for businesses regularly plagued by vandalism, graffiti, litter, and all the gross things that businesses should not have to deal with every day.
Your team has come through and is continuing to do so.
Nix created my new logo from scratch, maturing my brand and building the cleanest, most sensible website possible. Christy, whom I refer to as "the journalist," has rebranded my company from the bottom up, giving us the messaging we imagined but could not quite capture in real life. Lastly, Geoffrey is an indispensable guide, steering us through the ever-changing world of SEO and Google algorithms. Everyone needs a Geoffrey at the helm.

Thanks again, and this is not goodbye, but I'll see you tomorrow.

I've attached a few pics for context. 🙂

Response from the owner 15:57 08 Nov 24

This was such a fun project. Very out of the box and creative thinking and collaboration. You were such a joy to work with and we love how everything turned out. We so enjoy working with such a passionate entrepreneur and we love your business! Thank you James!

Colleen Barker

22:13 15 Oct 24

Bringing my website design into fruition was a wonderfully collaborative effort with Fingerprint Marketing. The design team was creative, flexible, technically savvy and efficient. If you are looking for a website designer in the greater Seattle and Kirkland area, your search is over. Five stars and more.Thank you!

Response from the owner 17:10 19 Oct 24

Thanks so much Colleen! We enjoyed working with you and helping you!

Maura Henninger

21:54 31 May 24

Great company for SEO! Highly recommend.

Response from the owner 16:47 01 Jun 24

Thanks Dr. Maura- We enjoy working with you!

Walt

15:19 12 May 24

We had our company website hosted & maintained by Fingerprint Marketing for over 15 years, until recently closing the business.

We had seamless functionality, zero downtime, and no issues whatsoever for the entire time.

Updates were made promptly and accurately, service was always courteous and professional - their overall service has been exemplary from day one through the 15 plus years.

I'd put them on the highly recommended list - if you want trouble free functionality with your website, go with Fingerprint Marketing!

Rod F

Response from the owner 15:03 01 Apr 25

Thank you so much for your kind words! We're delighted to hear that our service met your expectations for over 15 years, with seamless functionality and timely updates. Your recommendation means a lot to us, and we're glad we could provide you with a trouble-free experience throughout your journey with us.

Lex Longobardi

22:45 25 Apr 24

Pia has been amazing for our company! Her focus on our local marketing and SEO has been a game changer!! Wouldn't trust anyone other than her.

Thank you so much for the fantastic review! We're delighted to hear that Pia's expertise in local marketing and SEO has positively impacted your company. Your trust and kind words mean a lot to us!